CUSTOMER CARE

SHIPPING

• Orders placed Monday-Friday before 2pm CT will begin processing that day and will ship within 2 business days.

• Orders placed Monday-Friday after 2pm CT will begin processing the next business day and will ship within 2 business days.

• Orders placed on Friday after 2pm CT or over the weekend will begin processing the following Monday.

• Ceiice.com does not process or ship orders on Sundays and company observed holidays of the following:

New Year's Eve
New Year's Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day

RETURNS

• You may return items within 14 days of receipt for a full refund.

• Refunds will be in the same form as original purchase. Shipping and handling charges are non-refundable.

• All hair accessories and items marked FINAL SALE cannot be exchanged or returned at any time.

• CEIICE only accepts returns that were purchased on this website. Ceiice.com will not accept orders that were purchased from other retailers.

To make a return, login to ceiice.com/login to access your order. A shipping label will be provided to you when your return request has been approved.

REFUNDS

Please allow 2 weeks for us to receive your return. Once your return is accepted, your refund will be issued within 5 business days. A confirmation email will be sent to you once the refund is complete.

For additional information, e-mail: hello@ceiice.com

EXCHANGES

• At this time, Ceiice.com does not automatically process exchanges. We advise you place a new order for the item you wish to exchange and return your existing item for a refund.

PAYMENTS

• Ceiice.com accepts the following payment options: American Express, MasterCard, Visa, and Discover.